Our Guarantee

Peace of mind—guaranteed. If pests come back between scheduled visits, we return at no additional cost. For one-time services, if the target pest reappears within the covered period, we’ll re-treat free to make it right.

What’s Included

  • Re-treatment Guarantee: If covered pests return within the guarantee window, we’ll re-treat at no charge.
  • Priority Scheduling: Active issues get moved to the front of the line (usually within 24–48 business hours).
  • Kid & Pet-Safe Approach: EPA-approved products and targeted applications.
  • Transparent Results: We explain what we did, why it works, and how to help prevent future activity.

Covered Pests

  • Ants
  • Roaches
  • Rodents (rats & mice)
  • Spiders
  • Wasps & hornets (accessible nests)
  • Fleas & ticks (interior)
  • Mosquito reduction
  • Pantry pests (moths, beetles)
  • Bed bugs (covered under bed bug program terms)

Not covered: wildlife (raccoons, squirrels, birds, bats), wood-destroying insects (termites, carpenter bees), and structural repairs. If you’re unsure, ask—we’ll clarify coverage before service.

How the Guarantee Works

  1. Tell us what you’re seeing. Call/Text (781) 628-2120 or use our quick form.
  2. We schedule a visit. Most re-treatments are booked within 24–48 business hours.
  3. We re-treat—free. Targeted service for the specific issue; we’ll also share prevention tips.

Availability may vary by location and season. For safety, exterior services can be rescheduled due to weather.

Guarantee Windows

Recurring Plans

As long as your plan is active, call-backs are included between visits for covered pests.

One-Time Services

Free re-treatment if the target pest returns within 30 days (bed bugs follow the bed bug program terms).

Bed Bug Program

Multi-visit protocol with a defined warranty period. We’ll explain details in writing before service.

To Keep the Guarantee Valid

  • Follow technician prep/aftercare (sanitation, clutter reduction, food storage).
  • Seal obvious entry points we identify (e.g., gaps, torn screens).
  • Maintain reasonable access for service (yards, basements, attics).
  • Keep your recurring plan active (if applicable) and appointments on schedule.

We’ll document any site-specific recommendations during your visit.

Need a Re-Treatment or Have Questions?

Call/Text (781) 628-2120 or request help now.

Request Service

Service Area

We proudly serve Greater Boston—including Boston, Cambridge, Somerville, Newton, Waltham, Arlington, Medford, Woburn, Lexington, Belmont, Watertown, Wellesley, and nearby communities.

Guarantee FAQs

Is there a limit to how many re-treatments I can request?

For active plan customers, reasonable call-backs for covered pests are included between scheduled visits.

Will I ever be charged for a re-treatment?

No, not for covered pests within the guarantee window. Charges may apply for non-covered pests or if prep/aftercare wasn’t followed.

Do you offer refunds?

Our policy focuses on re-treatment and problem resolution. If we can’t resolve a covered issue after reasonable follow-ups, we’ll discuss options with you.

Scroll to Top