Privacy Policy

Last updated: September 14, 2025

This Privacy Policy explains how Truly Gone (“we,” “us,” “our”) collects, uses, and shares information when you visit our website, request a quote, schedule service, or contact us. By using our site or services, you agree to this policy.

1) Information We Collect

  • Contact & Service Details: name, email, phone, address, service location, pest issues, photos you send, preferred times.
  • Transactional Info: quotes, invoices, payments (processed by our payment provider; we don’t store full card numbers).
  • Website & Device Data: IP address, browser type, pages viewed, referring URLs, general location, and similar analytics.
  • Communications: messages sent through forms, email, phone, or text, and notes related to your service.
  • Sources: directly from you; automatically via cookies/scripts; and from service providers (e.g., scheduling, analytics).

2) How We Use Information

  • Provide quotes, schedule and deliver pest control services, and manage your account.
  • Respond to questions, send service updates, invoices, and receipts.
  • Improve our website, services, safety practices, and customer experience.
  • Send optional promotions or surveys (you can opt out anytime).
  • Detect, prevent, and respond to fraud, misuse, or legal requests.

3) How We Share Information

We do not sell your personal information. We may share limited data with:

  • Service providers (data hosting, email/SMS, scheduling/CRM, payments, analytics) under contracts that limit their use.
  • Professional partners (e.g., referrals for carpentry or beekeepers) with your direction.
  • Legal, safety, and compliance needs (court orders, enforcing terms, protecting rights, preventing fraud).
  • Business transfers (e.g., merger or acquisition), where your data may be part of the transaction.

4) Cookies & Analytics

We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. Analytics tools may collect IP address, device identifiers, and usage info.

  • Necessary cookies: keep the site and forms working.
  • Analytics cookies: help us understand traffic and improve pages.
  • Advertising cookies (if used): show relevant ads and measure performance.

You can manage cookies via your browser settings. Some features may not work without certain cookies. If we implement a cookie banner or preferences center, it will appear on your first visit.

See our Cookie Policy for more detail.

5) Calls, Texts & Email

  • Operational messages: We may call, email, or text you about quotes, scheduling, and service. Message/data rates may apply.
  • Consent for texts: By providing your mobile number and opting in, you agree to receive SMS from us. Reply STOP to opt out; HELP for help.
  • Marketing: We send promotions only with consent or as permitted by law. You can unsubscribe at any time.

6) Data Security & Retention

  • We use reasonable administrative, technical, and physical safeguards.
  • No method is 100% secure; please use strong, unique credentials where applicable and share sensitive info only as needed.
  • We keep data only as long as necessary for services, legal obligations, dispute resolution, and business needs.

7) Your Choices & Requests

  • Access/Update: Ask us to access or correct your contact details and service records.
  • Delete: Request deletion where legally permitted (we may keep what’s needed for legal or security reasons).
  • Opt out: Unsubscribe from marketing emails; reply STOP to SMS to opt out of marketing texts.
  • Cookies: Manage via your browser or our cookie tools (if available).

8) State & International Rights

California (CPRA) & similar state laws. Depending on where you live, you may have rights to:

  • Know/access categories and specific pieces of personal information we collected about you;
  • Correct inaccurate personal information;
  • Delete personal information (subject to exceptions);
  • Opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising;
  • Limit use/disclosure of sensitive personal information (we do not knowingly collect sensitive categories for marketing).

We do not sell personal information. If we engage in “sharing” for cross-context ads in the future, you’ll have the option to opt out.

To exercise rights, email info@trulygone.com. If applicable, you may also use our “Do Not Sell or Share My Personal Information” page. We will verify your request and respond as required by law. You may use an authorized agent with proper authority.

EEA/UK (GDPR). Where GDPR applies, our legal bases may include: performance of a contract (to provide services), legitimate interests (site security, service improvement), consent (marketing/SMS where required), and legal obligations. You may have rights to access, rectify, erase, restrict, object, and portability. To exercise, contact us at the email below.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided us information, contact us and we’ll delete it where required.

10) Changes to this Policy

We may update this policy from time to time. The “Last updated” date reflects the latest revision. Material changes will be posted on this page.

11) Contact Us

For privacy questions or requests, contact:

  • Email: info@trulygone.com
  • Mailing Address: 143 Myrtle St, Medford, MA 02155
  • Phone: (781) 628-2120
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